+44 (0) 131 229 2086

Booking Terms & Conditions

Reservations and deposits

Card details are required to make a reservation – card type, card number, valid from date, expiry date, security code and issue number (Switch only). As a deposit, the first full night’s rate will be charged against your card at the time of booking. We also require your full name, address including post code, and contact telephone number.

Card transaction fees

A card surcharge of 3% is applied to every card transaction, however this is not charged against the deposit that is paid at the time of booking.

Payment by cheque

Cheques are accepted up to the value of the guarantee card only.

Family room age limits

For family rooms, the maximum age for children is 12 years.

No smoking policy

The guest house has a strict no smoking policy. Any guest who smokes within their room or any other part of the guest house will be liable to a £250 fine.

Cancellation Policy

All cancellations must be made in writing and acknowledged by us for refund purposes. You may have to pay some or all of the booking cost depending on when you cancel – see the table below for details. We advise you to take out a travel insurance policy to cover the cost of any unexpected cancellations. All amendments to bookings are charged at 10% of the full booking cost.

Cancellation time Fee payable
0-7 days before check-in date 100% of total booking cost
7-14 days before check-in date 100% of first full night cost
14+ days before check-in date 10% of total booking cost

Checking In

You will be able to check in to your room from 15.00 to 20.00. Please let us know your arrival time so that we can ensure someone is here to welcome you. If your arrival time changes, please let us know. If you arrive before 15.00, you can arrange to leave your luggage with us, however your room may not be available. If you plan to arrive after 21.00, please call us on 0131 229 2086 and we can arrange to give you a code to access our key box.

Checking out
Check-out time is 10.30.

Keys
There is a £40 fee for lost guest keys.